Recently I recorded and edited some voice cues for a savings bank’s phone support centre. I’ve done this before but this was the first time I’d been asked to convert output for playback on the end-client’s IVR system.

Apparently there are a couple common standard formats in use depending on which IVR tech is deployed. Windows Media Audio (*.wma) is one and the other is PCM .wav but using a particular encoding scheme … Read the rest “Batch Audio Conversion for IVR (Interactive Voice Response) – WMA, WAV 8bit u-Law”